About Us
About Us
Enterprise-Grade Healthcare Payment Solutions. Expert Caring Support Since 2011.
Healthcare and Client Focused Since Day 1
Since our founding in 2011, our team has been always been focused on providing HIPAA-compliant solutions to healthcare providers with a personal touch.
Today, we have grown to be a national provider of Triple Compliant (HITRUST, HIPAA and PCI) payment solutions to Healthcare Providers, Payers and Medical Billing/Revenue Cycle Management companies.
Today we help our clients collect more from their patients while saving money using automated, secure phone payment solutions: self-service IVR, agent-assisted IVR, and automated outbound billing reminders.
Enterprise-Grade with Smart Monitoring and Alerting
Our systems are enterprise-grade and can scale to handle any size organization. As of 2026, our Payment IVR systems handle 1.5 million calls, process $100 million in payments, and save our clients over 100,000 hours of staff time every year.
Through years of operating healthcare payment infrastructure, we have developed sophisticated monitoring and alerting systems that proactively identify issues before they affect clients, patients, or members. Our team continuously monitors critical systems, allowing us to respond quickly and often resolve potential disruptions before they become visible to end users.
Client Service - What Sets Us Apart
Unlike many technology vendors, our onboarding team does not disappear after implementation. Our clients work with dedicated team members throughout onboarding and continue working with the same professionals long after go-live.
This continuity creates a deeper understanding of your workflows, operational priorities, and business goals, resulting in faster issue resolution, stronger partnerships, and more successful outcomes.
We pride ourselves on being responsive, accessible, and accountable to our clients. Our team strives to respond to all inquiries within 24 business hours, and most issues are identified and resolved within three business days.
Community Service - Giving Back
The 1800 Notify team regularly engages with local community service organizations throughout the year. From volunteering at food pantries and supporting disaster relief efforts to participating in local arts and cultural programs, we believe in giving back to the communities where we live and work. We are committed to making a meaningful difference by supporting those in need, strengthening community connections, and helping create opportunities for a better future for everyone.
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