High call volume
Your staff processes 200+ phone payments per month across all clients.
Get the Self-Service IVR that is built for Medical Billing / RCM Firms.
We understand the unique needs of supporting dozens or hundreds of clients. Make your phone payments easy and secure!
Reduce your PCI exposure by 100% with a self-service IVR.
"1800 Notify's implementation team was invested in customizing our phone payment IVR to fit the unique needs of our clients. We were able to build custom branding, messaging, and payment processing rules across our various clients. They understood how important this was to us!"
-- PM at a Medical BillerWhen is our Self-Service Payment IVR a great fit?
Overloaded team
Your staff is overwhelmed with manual payments and needs more time for patient support, insurance questions, and higher-value work.
PCI compliance needs
You want your clients' patients to make secure credit card payments through an automated IVR.
Dissatisfaction with current vendor
You or your clients are unhappy with your existing IVR performance.
20% of all payments happen after hours with a phone payment IVR! Don't miss out on collecting payments with the 24/7 capability.
Why Choose 1800 Notify?
Built for Medical Billers / RCM Companies
At 1800 Notify, we understand the unique needs of supporting dozens or hundreds of clients, each with different merchant accounts, the need to brand the IVR for each client, and make secure phone payments 24/7 that are posted accurately.
Proprietary FlexAuth(TM) Technology
Allow up to 70% of all callers to use the IVR without knowing their account number. More payments, happier patients and happier clients!
Live Monitoring and Self-Correcting
With our experience, we have 24/7 monitoring of all Key IVR stats. Our team gets an alert at the first sign of issues, and will typically resolve the issue before you or your client's patients are even aware.
Customer Service Who Knows You
Save valuable time -- the same people that implement also stay on to provide you level 2 customer support -- no wasted time 'retraining' new customer support members.
Not Happy with Your Current Payment IVR?
Considering a switch? Ask yourself:
Are your clients' patients complaining that the IVR did not work?
Can the current system support each client’s unique payment and branding requirements, or is it a one-size-fits-all solution?
Do open IVR support tickets take weeks to resolve?
Ask about our incentives for switching to 1800 Notify
Implementation FAQs
How does integration work?
Our system can integrate with as many databases as you have clients. As long as you can export a daily data report of patient demographics and balances, we can integrate with your financial system.
What is the typical timeline?
A normal implementation timeline is 2–3 months from kickoff call to go-live.
Will the IVR work with our phone system vendor?
Yes. 1800 Notify provides your organization your own phone number, so we are compatible with any phone system that can transfer a caller to an external phone number.
How does pricing work?
We’re happy to provide a customized pricing estimate. Our pricing includes a one-time setup fee and ongoing fees based on monthly usage. Click Request Pricing below and share a few details so we can prepare an accurate estimate.
"The implementation project with 1800 Notify was the smoothest of any vendor we've ever had. The project manager gave us clear guidance for every step and what was coming next. From the message design meetings to the final staff training and go-live, we felt we were in great hands."
- Client Project ManagerContact Us
How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
Complete the form, and a member of our team will be in touch shortly.
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