"We love 1800 Notify's responsiveness. With our old vendor, we had to repeat an issue several times before they would identify it as an issue and give us possible solutions."
- Large PayerPersonalized Support from a Team That Knows Your Business
Unlike large corporations where customers can feel like just another ticket in the queue, the 1800 Notify Team takes a more personal approach to customer support.
As a dedicated small business, the team members who guide you through implementation are often the same people who continue supporting you after go-live. That continuity means you work with professionals who understand your workflows, priorities, and operational challenges from day one.
We pride ourselves on being responsive, accessible, and accountable to our clients. Our team strives to respond to all inquiries within 24 business hours, and most issues are identified and resolved within three business days.
Proactive Support -- Monitoring, Alerting, Resolving Issues 24/7
We have learned over years where we need to have automated alerting tools watching your entire 1800 Notify system - Early Warning System -- Experience counts.
When one of our alerts goes off, our team jumps on it, diagnoses the root cause and works hard to get it resolved quickly -- Sometimes before you are even aware!
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