High call volume
Your staff processes 200+ phone premium payments per month.
24/7 Self-Service Premium Payments IVRs for Government Plans
1800 Notify helps Administrators of Federal and State Health plans (Medicare, Medicare Prescription Plan, Child Health, and more) secure and automate phone payments, save money, reduce manual call volume, and give members a simple way to pay monthly premiums by phone - all without waiting for a live agent.
"We love 1800 Notify's responsiveness. With our old vendor, it took a couple of weeks and retries for them to acknowledge the issue. With 1800 Notify, the issue was actually resolved in just 2 days."
- Large PayerWhen is our Self-Service Payment IVR a great fit?
Overloaded team
Your team needs more time for member support, policy questions, and higher-value service work.
PCI Compliance
You want members to make secure credit card payments through an automated IVR process.
Your current IVR is underperforming.
You have an IVR vendor today, but you or your patients are very dissatisfied with the performance.
20%of all payments happen after hours
Collect 20% more payments nights and weekends when your staff is unavailable. Allow members to pay when it's convenient for them!
Why Choose 1800 Notify?
Built for Payers
We understand how important it is for members to have a reliable, easy-to-use, 24/7 "no wait" way to pay premiums every month.
Proprietary FlexAuth(TM) Technology
Allows up to 70% of callers to pay without knowing their Member ID. More payments for you, happier members!
Live Monitoring and Self-Correcting
With our experience, we have 24/7 monitoring of all Key IVR stats. Our team gets an alert at the first sign of issues, and will typically resolve the issue before you or your members are even aware.
Customer Service Who Knows
Save valuable time -- the same people that implement also stay on to provide you level 2 customer support -- no wasted time 'retraining' new customer support members.
WE LOVE THE KPI EMAILS: Our leadership loves receiving the automated IVR Key Performance Indicator emails and viewing the 1800 Notify IVR Stats Dashboard. Our previous vendor offered no visibility to key IVR health.
- Member Services Director, PayerIs your current Payment IVR vendor leaving you wanting more?
If you already have a phone payment IVR but are considering a switch, these questions can help clarify your next step.
Have members complained about the phone payment experience?
Can your current phone payment system support your organization’s unique needs?
Does your current vendor provide timely support?
Implementation FAQs
How does integration work?
As long as you can export a daily data report of member demographics and balances, we can integrate with your financial system.
What is the typical timeline?
A normal implementation timeline is 2–3 months from kickoff call to go-live.
Will the IVR work with our phone system vendor?
Yes. 1800 Notify provides your organization your own phone number, so we are compatible with any phone system that can transfer a caller to an external phone number.
How does pricing work?
We are happy to get you a pricing estimate. To receive an accurate estimate, please send us the average number of phone payment transactions your organization receives each month using the Contact Form below or by emailing info@1800notify.com.
"The implementation project with 1800 Notify was the smoothest of any vendor we've ever had. The project manager gave us clear guidance for every step and what was coming next. From the call flow design meetings to the final staff training and go-live, we felt we were in great hands."
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How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
Complete the form, and a member of our team will be in touch shortly.
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