Have members complained about the phone payment experience?
Agent-Assisted IVR
Keep card information secure when members speak with in-office, remote, or outsourced agents before making a phone payment.
How it Works - Agent Assisted Secure Member Payments
Your agents will guide your members through the process.
"When members want to make a payment, our agents can easily transfer them to the Agent-Assisted IVR, where they pay securely without staff remaining on the call. Even better, members who save their payment method can complete future payments in under a minute!"
- Customer Service ManagerWhy Choose an Agent-Assisted IVR?
"A common myth is that PCI training and human-initiated Recording Stop/Start systems alone are enough to prevent data breaches. With 1800 Notify's Agent-Assisted IVR, we remove staff from the payment process and eliminate human error. Our agents can transfer patients to the IVR before payment so they never hear credit card information and we are sure it's never recorded. That's why this IVR is so important for our team."
- Compliance Manager, Health Care OrganizationWorkflow Comparison - Self Service IVR
Warmly transfer your members to make a payment.
My advice? If your staff hears card numbers, that's a red flag. Don't wait until there's a security problem. We're glad we made the change when we did.
- Compliance Manager, Large Healthcare OrganizationIs your current Payment IVR vendor leaving you wanting more?
If you already have a phone payment IVR but are considering a switch, these questions can help clarify your next step.
Can your current phone payment system support your organization’s unique needs?
Does your current vendor provide timely support?
Implementation FAQs
How does integration work?
As long as you can export a daily data report of patient demographics and balances, we can integrate with your financial system.
What is the typical timeline?
A normal implementation timeline is 2–3 months from kickoff call to go-live.
How does pricing work?
We’re happy to provide a customized pricing estimate. Our pricing includes a one-time setup fee and ongoing fees based on monthly usage. Click Request Pricing below and share a few details so we can prepare an accurate estimate.
The implementation project with 1800 Notify was the smoothest of any vendor we've ever had. The project manager gave us clear guidance for every step and what was coming next. From the call flow design meetings to the final staff training and go-live, we felt we were in great hands.
— Revenue Cycle Leader, Large Healthcare SystemContact Us
How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
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